Frequently Asked Questions and Resources

FAQs

Quick answers to your most common benefits questions—fast and easy to find.

Click the plan that applies to you:

For detailed instructions to find a Cigna PPO Network provider, click here.

Principal is our 401(k)-retirement provider.

Sun Life provides Basic Life and AD&D and Voluntary Life Insurance.

If you are a California employee, the State of California provides Short-Term Disability (STD) and Sun Life provides voluntary STD and Basic Long-Term Disability (LTD).

All other employees, Sun Life provides STD and LTD coverage.

Visit your location’s Employee Group page for specific details on your medical insurance provider.

Sun Life provides vision insurance through the VSP network.

Sun Life provides our dental insurance.

Video Library

Short, helpful videos to guide you through your benefits anytime.

Benefits Key Terms Explained

Confused by benefits jargon? This video breaks down the key terms you need to know.

Benefits Key Terms Explained

Confused by benefits jargon? This video breaks down the key terms you need to know.

How to Read an EOB

Ever wonder what your Explanation of Benefits really means? This video breaks it down.

How to Read an EOB

Ever wonder what your Explanation of Benefits really means? This video breaks it down.

Preventive Care

Prevent problems before they start. Watch how preventive care works for you.

Preventive Care

Prevent problems before they start. Watch how preventive care works for you.

Health Savings Account (HSA)

Your HSA is more powerful than you think — watch how it helps you save and spend smarter.

Health Savings Account (HSA)

Your HSA is more powerful than you think — watch how it helps you save and spend smarter.

Flexible Spending Account (FSA)

Got an FSA? Watch how to make the most of your pre-tax savings.

Flexible Spending Account (FSA)

Got an FSA? Watch how to make the most of your pre-tax savings.

Managing Stress and Mental Health

Take a breath. This video shares easy ways to care for your mind and well-being.

Managing Stress and Mental Health

Take a breath. This video shares easy ways to care for your mind and well-being.

Employee Assistance Program (EAP)

Everyone needs support sometimes — see how your EAP can help.

Employee Assistance Program (EAP)

Everyone needs support sometimes — see how your EAP can help.